Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 5 - 8 business days
- Europe : 6 - 14 business days
- Australia, New Zealand and Oceania : 6 - 14 business days
- Asia Pacific : 6 - 14 business days
- Latin America and the Caribbean : 6 - 14 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
I gladly accept returns, exchanges, and cancellations
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Care instructions
By purchasing our multipurpose tools, you assume any risk involved in the use of the products. These tools are designed for the purposes as indicated on the item listing page and any misuse of these products is strictly at the customers own risk. Ronin Energetics Inc. will not be held liable for such negligence in any form.
G10 and Carbon Fiber are common knife handle materials and can be polished or oiled at any time to deepen color using common fiberglass finishing compounds such as "WD-40" or “Gel-Gloss”. If sanding is part of your touch-up process, please remember to protect yourself and wear a respirator to screen the dust.
Replacements
We take pride in individually manufacturing 100% of our items here in our Canadian shop and every unit is hand finished and inspected to ensure high levels of quality. However, due to the hand-finishing process, units may sometimes have very small nicks on their edges. We attempt to screen as many imperfect units as possible in our finishing process so that what you see on the listing is what you get.
Items damaged badly in transit that do not fall under the minor imperfections mentioned above can be replaced. In the event your item arrives damages, please notify us immediately and provide a photo and description of the damage.
Lost Mail
Please note that we are not responsible for errors made or packages lost by the post office. If your package has not been received within 4 weeks (North America) and 6 weeks (international) of receiving your shipment notification, please contact us through Etsy and we will work to make sure the situation is resolved to your satisfaction! Thanks for your patience!